Dell Sued for Deceiving Customers
I was especially amused to read this after the experience I went through with Dell back in January. I’ll sum up my post from the comment thread here:
I’m glad to see these crooks get slapped around a bit after the experience I had when I decided to order a new laptop back in January. I’m especially pleased that it’s happening in my home state.
I didn’t qualify for Dell’s “interest-free” line of credit. I’d love to know what one actually has to do to qualify for this mythical interest-free credit, because my credit score is outstanding - but that’s just a minor annoyance compared to what I went through to cancel the unwanted line of credit for which I *was* approved, the one that offered the low, low rate of 22.74% APR. (Yeah, can’t imagine why I didn’t want to keep that line of credit - what a deal.) It took three phone calls to finally get this done, including one with a liar who assured me that the account would never be activated because I didn’t make a purchase. (The card arrived in the mail a couple days after that conversation.)
Then they refused to send me confirmation that the account was closed because I didn’t accept the terms and conditions. So…. you won’t tell me you’ve closed an account unless I accept the terms, which would in fact mean I want the account open. Um, OK. My brain still hurts over that one. Anyway, once I started using initials such as “BBB” I got the confirmation letter I was looking for.
Buy a Dell if you must, but stay far, far away from their credit department unless you consider sanity to be overrated. Dell lost my business with this BS.
Oh, and I still don’t have a new laptop.
I’ll be keeping a close eye on this situation. I wonder if I might potentially be involved in a settlement. I’d consider that a fair trade for the slight hit my credit score likely took as a result of this fiasco.
May 23rd, 2007 at 12:22 pm
The ability of companies to open lines of credit disgusts me. Much in the same way that anyone can access my credit report besides me.
I really hope Cuomo can stick it to Dell…they sorely deserve it.